Terms and Conditions

Return and exchange policy


Applied on eShop/ brick-and-mortar

1. HEIMA accepts exchange of products within 7 days after receiving (same item with different colors ONLY). Customers may contact 55458746 upon for detailed arrangements. 

2. Products returned must be in original conditions, with all tags attached, and must be returned in the original undamaged box and/or packaging.  

3. All return / exchange will not be made on products inspected and found to be worn, altered, washed or damage.

4. Customers may purchase other items if alternative colors of returned products are sold out. Difference of prices will not be refunded.

5. All products are non-refundable.


6. For further enquiries, please contact us at Tel 61100043/ info@heima.com.hk. 

7. In case of any disputes, HEIMA reserves the right of final decision.